Frequently Asked Questions

General

Who operates Visxy?

Visxy is operated by Murat Dinç and offered internationally in English. Our Terms of Service identify the operator and correspondence address.

Where do I compare plans?

Pricing explains standalone Premium and Generator plans. Review the price, billing period, seller, and payment details shown before confirming a purchase.

What is Visxy?

Visxy is a creative platform for AI images and video. Explore the curated prompt library, create and manage results, publish work when you choose, and recreate shared creations using the references their creators allow.

How do I use a prompt?

Find a prompt you like and copy it, then either generate it in Visxy or paste it into a modern AI image or video tool — for example GPT Image 2, Nano Banana, Seedream, Soul, Flux, Google Veo, Kling, Seedance, MiniMax Hailuo, Wan, Sora, or a similar platform.

Does Visxy generate images?

Yes. The Visxy Generator creates images and video from your prompts without leaving the site, funded by a credit plan. You can still copy any prompt and take it to the AI tool of your choice instead. See the AI Generator section below.

What AI tools work with Visxy prompts?

You can generate in Visxy, or take a copied prompt to major AI image tools such as GPT Image 2, Nano Banana, Seedream, Soul, Soul Cinema, and Flux (Black Forest Labs), and to video tools such as Google Veo, Kling, Seedance, MiniMax Hailuo, Wan, and Sora. Results may vary slightly between tools, so feel free to adjust a prompt to match the specific model you're using.

Is Visxy available on mobile?

Yes. The Visxy website works on phones and tablets in a mobile browser.

Account & Access

Do I need an account?

No — as a Guest, you can browse the entire gallery and copy a limited number of free prompts. Creating a free account removes that limit, giving you unlimited access to free/standard prompts, plus the ability to save favorites and keep a history of prompts you've copied. A free account is also what you need to generate in Visxy. A Premium subscription additionally unlocks our full library of premium prompts.

How do I create an account?

You can sign up with an email and password, or sign in instantly using your Google or Apple account. Email sign-up uses an agreement box and Google or Apple sign-up shows a notice. These cover accepting the Terms of Service and acknowledging the Privacy Policy, not giving blanket consent to personal-data processing. Marketing consent is separate.

Do I need to agree to the Terms and Privacy Policy again when I sign in?

No. The agreement step applies when you create an account. Returning users sign in without a separate terms prompt. Google or Apple buttons on sign-in are for authentication only — no extra Visxy agreement step.

I forgot my password — what do I do?

Use the "Forgot password" link on the sign-in page to receive a password reset email. If you signed up using Google or Apple, simply continue signing in through that provider.

How do I change my email address?

You can update your email address from your account settings. For security, we'll send confirmation links to both your current and new email address — the change is completed once both are confirmed.

How do I delete my account?

From account settings, or by contacting support@visxy.com if self-service deletion is unavailable. Deletion is scheduled 21 days ahead by default: nothing is removed during that period and your account keeps working normally, so you can change your mind. When it runs, we permanently remove your profile, favorites, collections, copy and like history, license records, generated media, and uploaded files.

If you would rather not wait, tick Delete without the 21-day recovery window when you confirm and we delete on the next scheduled run. See our Privacy Policy, Section 7, for exactly what is removed and what we are legally required to keep.

I asked to delete my account — can I stop it?

Yes, any time before the 21 days are up. Sign in and choose Keep my account in Settings → Danger zone. Nothing was removed while the countdown was running, so everything is exactly as you left it.

One thing does not come back on its own: if you had an active Generator plan, it was set to stop renewing the moment you asked to delete. Starting it again is a purchase decision, so it stays with you — do it from the pricing page whenever you like.

Does deleting my account cancel my subscription?

Do not rely on account deletion to stop an app-store subscription. If store purchases become available, cancel through Apple or Google and check the confirmation. Google Play also provides developer cancellation and refund tools; contact support if you need help. Before web checkout opens, its cancellation and deletion behaviour will be confirmed in the Terms and purchase flow.

What happens to my Premium or my credits if I delete my account?

Subject to any refund or other mandatory rights, unused Generator credits are forfeited, and an active Generator plan stops renewing as soon as you request deletion. Premium access ends with the account. Purchase records we are required to keep for accounting and tax reasons are kept with your identity removed — they no longer name you.

I can't sign in and I'm told my account is suspended. What does that mean?

A suspension blocks sign-in. It does not delete anything — your account, favorites, purchases, and records all stay intact, and access can be restored in full.

You are always told the reason, and because a suspended account cannot read anything inside Visxy, we email it to you as well. Some suspensions are time-limited and lift themselves on the stated date; others stay until we lift them.

If you think it is a mistake, write to support@visxy.com. A person reviews it — this is not an automated decision.

Can I delete my account while it is suspended?

Self-service deletion is blocked, but you can request erasure at support@visxy.com. We assess the request separately: suspension alone does not remove your rights. If particular records must be kept for a legal obligation or claim, we explain why and handle the rest of the request under the Privacy Policy. The same support route is available if a Creator Partnership prevents self-service deletion.

AI Generator

What is the AI Generator?

It creates images and video from within Visxy, using third-party AI models. You write a prompt (or open one from the library with a single click), choose a model and settings, and the result lands in a library that is private to your account.

What does it cost?

Generations are paid for with credits, which come with a Generator plan. Different models and settings cost different amounts — a larger image or a longer video costs more. The exact figure is always shown on the button before you confirm.

What if I run out of credits before my next period?

While you hold a Generator plan you can buy a credit pack — Buy credits in your account menu or in Settings. A pack is a one-time purchase, not a subscription. Each lasts 90 days from the day you buy it, bigger packs come with bonus credits, and your plan's own credits are always spent first. If your plan ends, credits from your packs keep working until each pack ends. A pack none of whose credits you have spent can be refunded within 14 days — see the Refund Policy, Section 5A.

Do I need Premium as well?

No. A Generator plan includes Premium for as long as it is active, so you get the full prompt library, ad-free, alongside your credits. If you already pay for Premium, a Generator plan extends it rather than replacing it — time you have already paid for is not lost.

Do credits carry over between months?

Plan credits do not. They reset at the start of each period and unused ones expire. There is no lifetime Generator plan, because credits cost us money every month rather than once. Credits from a pack are different: they keep for 90 days from purchase, across period changes.

What if a generation fails or is refused?

You are not charged. Credits are held while a generation runs and returned in full if it fails, is refused by the model's safety filter, or never completes. The card tells you how many credits came back.

Why was my prompt refused?

The AI models apply their own safety policies and refuse prompts that breach them. We do not see your prompt in advance and cannot override the model's decision. Rephrasing often works — refusals are frequently triggered by a single word rather than by the idea.

Who can see what I generate?

Your work is private by default. Publishing is an explicit choice: a published creation can be viewed on your public profile and through its sharing link. Community discovery is reviewed separately. Its attached references are publicly visible; for each reference, choose whether others may reuse it or only view it. Allowing your output to be used in another generation is a separate permission. You can withdraw a publication, although copies already downloaded or cached by others cannot be recalled. Service providers process content to fulfil your request, and authorised administrators may access stored content for support, security or legal purposes, as explained in the Privacy Policy.

What does Recreate do?

Recreate opens a draft using a shared creation's permitted prompt, settings, and reusable references. It does not generate automatically. View-only or unavailable references need your own replacement files. Check the model, required inputs, and current credit cost before you choose Generate. Results are not guaranteed to match the example.

Can I use what I generate commercially?

Visxy makes no ownership claim over what you create and adds no watermark. Rights in generated output are governed by the terms of the AI model that produced it, and by law that is still unsettled in many places — check the model provider's own terms before relying on it commercially. This is separate from the Premium licence that covers your use of Visxy prompts.

How do I cancel a Generator plan?

From your account settings, at any time. It takes effect at the end of the period you have already paid for — your credits and the bundled Premium stay usable until then, and the plan does not renew. If you cannot use the cancellation controls, contact support. A subscription bought through an app store is managed through that store.

What happens to my generations if I cancel?

Your generated media has a 90-day retention period starting when you have neither an active Generator plan nor usable credits. Download anything you want to keep before it expires. Deleted items stay in Trash for 3 days, unless the retention deadline comes first, and scheduled cleanup then removes them permanently.

Can I use a Visxy prompt in the Generator?

Yes. The Generate button on any prompt page can open that prompt directly in the Generator with the text already filled in.

What do the pictures and clips I attach in the Generator do?

It depends on the model — the labels on the cards next to the prompt say which. On most video models the first image is the start frame and a second image, when offered, is the end frame (optional), not a second example. Image editors use numbered references for style or subject. Some models read a clip instead of a picture: either the clip is the thing they work on, or they take a picture of your subject together with a clip whose movement it should copy. Your library keeps both, whatever the model you have selected reads — a tile it cannot use is dimmed and says why, and you cannot attach more of either than that model accepts.

On models that read them, you can point at an attachment from inside the prompt: type @ to pick one, or write @image1, @image2. Each picture keeps its own tag while it is attached — the card beside the prompt shows it — so removing one does not change what the others point at. A tag is gold while its picture is attached and red once it is not; a button under the prompt lets you point it at another attached picture or attach one for it, and Generate waits until every tag points at a picture. If you switch to a model that would use your pictures differently, they are kept aside rather than sent, and come back into use when you switch back. On other models the tags are ordinary words, and they are sent exactly as you typed them.

Premium & Billing

Is Visxy free to use?

Yes. As a Guest (no account), you can browse and copy a limited number of free prompts. Creating a free account removes that limit and gives you unlimited access to our free/standard prompts for personal use. A Premium subscription unlocks our full premium prompt library, removes ads, and adds commercial usage rights — see "What's the difference between a Free Account and Premium?" below. Generating inside Visxy uses credits from a Generator plan.

What's the difference between a Free Account and Premium?

What do I get with Premium?

A Premium subscription unlocks access to our full library of curated prompts, including exclusive and advanced prompts not available on the free plan, removes ads, and grants commercial usage rights for all prompts (free and premium) — see "Can I use the prompts and images I generate commercially?" below.

What is a license code, and what does it do?

Each active Premium period is assigned a unique license code (in the format VISXY-XXXX-XXXX-XXXX). It acts as a verifiable proof of license — a record that your Premium period was active — and the prompts you copy during that period are stored under it. A new code is issued per period: one per month on the Monthly plan, one per year on the Yearly plan, and a single permanent code on Lifetime. Your codes stay in your account after a period ends but are removed on account deletion; save any evidence you need first. Removing a record does not itself revoke rights already acquired. A license code does not grant any extra rights on its own — commercial use rights come from holding an active Premium subscription (see "Can I use the prompts and images I generate commercially?" below). You can find your current license code and copy history in your account settings.

How do I verify a license code?

Anyone can confirm a license code is genuine at visxy.com/license by entering the code (or visiting visxy.com/license/YOUR-CODE directly). The verification page shows only the plan, period, and status of the code (Active, Renewed, Cancelled, or Expired) — it never reveals who owns the code or any personal information. This lets you demonstrate that you held valid commercial rights during a given period without exposing your account details.

How do I subscribe to Premium?

Compare Monthly, Yearly, and Lifetime Premium on Pricing. Review the billing period, total charge, seller, and payment details before confirming a purchase. Standalone Premium does not include generation credits. If a purchase is offered through an app store, that store's terms also apply.

What is the Lifetime plan?

Lifetime is a one-time payment — priced at about 2.5 times the annual subscription — that gives you permanent Premium access, with no recurring charges and nothing to cancel. If Visxy ever discontinues the Lifetime plan or the Service within 30 months of your purchase, you can request a pro-rated refund for the remaining months at support@visxy.com. After 30 months, this additional refund offer ends; mandatory refund and other consumer rights remain unaffected.

How do I cancel my subscription?

This applies to Monthly and Yearly plans (Lifetime does not renew, so there's nothing to cancel):

• Web purchases: use account settings or the management link provided with the purchase. Contact support if you need help.
• Store purchases: use Apple ID subscription settings or Google Play. Apple controls its refund process; Google Play also allows developers to handle supported cancellations and refunds.

Your Premium access remains active until the end of the current billing period.

Can I get a refund?

Our Refund Policy provides an additional 14-day unused-purchase offer and explains statutory withdrawal and faulty-service remedies. Using a service or spending credits does not automatically remove every statutory right. The process depends on the seller and purchase channel; contact support@visxy.com for help.

Will I see ads on Visxy?

Guest users and Free Account holders may see sponsored placements — promotional slots we sell and serve ourselves. They are not a third-party ad network, they do not track you across other sites, and the sponsor learns nothing about you; we only count how often a placement was shown and clicked, in aggregate. Premium subscribers see none of them for as long as their subscription is active.

Content & Usage Rights

Who creates the prompts?

The prompt libraries are curated by the Visxy team. Members can separately publish their own creations on their profile and share them by link; Community discovery requires review.

Can I submit my own prompts?

The curated prompt library does not accept submissions. You can publish your own creations separately from My creations, choosing their reference and output reuse permissions. Published creations appear on your profile and through their sharing link; Community discovery requires review.

Can I use the prompts and images I generate commercially?

This depends on your account tier:

• Guest / Free Account: Prompts are provided for personal, non-commercial use. Any images you generate are subject to the terms of the AI tool you used — please check that tool's policy on ownership — but commercial use (e.g., client work, resale, marketing) requires an active Premium subscription.
• Premium: While your subscription is active, you can use any prompt on Visxy (free or premium) to generate images for commercial purposes. Images generated during an active Premium period keep their commercial use rights even after your subscription ends — but generating new images for commercial use requires Premium to be active again. Each active Premium period comes with a verifiable license code, and the prompts you copy during that period are recorded under it — giving you a permanent, checkable record of your commercial usage (see "What is a license code?" above).

Reproducing, scraping, or redistributing the Visxy prompt library itself is never permitted, regardless of account tier; see our Terms of Service for details.

Can I download the images and videos on a prompt page?

Premium subscribers can, using the Download control on the prompt page — the reference image or video, and the prompt text. It is there so you can keep a prompt alongside a brief or a moodboard. That media is Visxy's own content, so it is for your reference while your subscription is active, not something to republish, resell, or train a model on. Anything you generate is a separate question — see the AI Generator section above.

What does sharing a collection actually do?

It creates an unlisted link. The collection has no page in the gallery, is not indexed by search engines, and is not listed anywhere — but anyone who has the link can open it while sharing is on. Sharing is off by default and you can turn it off at any time, which kills the link. Premium prompt text stays hidden from a viewer who does not have Premium, so sharing a collection does not pass your access to anyone.

Can I share prompts I copied from Visxy?

Yes — you're welcome to use copied prompts to create images and share those results (e.g., on social media). What's not permitted is copying or republishing the prompt library itself in bulk.

Creator Partnership

What is the Creator Partnership Program?

A program for creators, educators and communities who share Visxy with their audience. Approved partners get their own link; a qualifying first purchase can earn a balance to spend on eligible Visxy products. You can read about it and apply at visxy.com/partners.

Is the partnership balance cash?

No. It is store credit for Visxy, held in US dollars and usable only for eligible Visxy products. Cash payouts are not available. The Creator Partnership Agreement explains how the balance can be used.

Who can apply?

Anyone aged 18 or over with a Visxy account. Every application is reviewed by hand, and we decide which to approve.

If I sign up through someone's link, what do they see?

They see that a referral led to an account and, if you buy something, the day, the type of product and whether you bought it on the website or in the app — never your name, email address, account or payment details. Your prices and your refund rights are exactly the same as everyone else's.

Privacy & Support

What data does Visxy collect?

We collect basic account information (email/username), usage data (such as prompts viewed or copied), and, for purchases, the billing status needed to deliver them from the identified payment provider or store. We never store your full payment card details. Public-site visits and page speed are counted cookieless by Vercel; Google Analytics runs only if you accept cookies. If you use the AI Generator, the prompt you write and any reference files you attach are sent to the third-party model provider that currently serves that model (fal.ai, Replicate, or kie.ai) — not your account identity or payment details. See our Privacy Policy for full details.

Does Visxy use cookies?

Yes. Essential cookies keep you signed in. Google Analytics cookies, if you accept them on the banner, help us understand how the Service is used. Declining the banner does not stop two cookieless Vercel tools (Web Analytics and Speed Insights) that count visits and page speed without analytics cookies. Web Analytics uses a temporary daily identifier, as described in the Privacy Policy. You can also manage cookies through your browser settings.

How do I contact support?

For any questions, issues, or feedback, reach out to us at support@visxy.com.